dfbocau Privacy Policy

1. Information Collected by dfbocau

dfbocau collects various categories of information to ensure our services can be delivered safely, effectively and in compliance with platform operational requirements. This information includes:

• Identity information such as full name, date of birth and identity card number (MyKad) — collected for identity verification purposes and to comply with the minimum age requirement of 21 years and above
• Contact information such as email address, mobile phone number and mailing address
• Account details including username and password, stored in a hashed format that cannot be reversed
• Financial information related to deposit and withdrawal transactions, including e-wallet details (Touch 'n Go eWallet, ShopeePay), DuitNow account, bank selected for FPX, and crypto wallet addresses (USDT, BTC, ETH)
• User activity data such as betting history, login records, session duration and game preferences
• Device and technical information such as IP address, browser type, operating system and general location data

dfbocau only collects information necessary to operate the service. We do not collect sensitive information unrelated to the platform's operational purposes.

2. How We Use Your Information

Information collected is used by dfbocau for the following purposes:

• Registering and verifying new user accounts, and ensuring only individuals aged 21 and above can access the platform
• Processing financial transactions including minimum deposits of RM30 and minimum withdrawals of RM100 through the available payment methods
• Providing 24/7 customer support in Malay and English via live chat and email
• Sending account-related notifications, promotions, terms changes and policy updates to registered users
• Monitoring suspicious activity, preventing fraud, money laundering and platform misuse
• Conducting internal analysis to improve user experience, technical stability and platform performance
• Complying with international licensing requirements and applicable legal obligations

dfbocau does not use user information for purposes outside the scope stated above without prior notice and consent from the user.

3. Sharing Information with Third Parties

dfbocau understands the importance of your privacy and does not disclose your personal information to external parties indiscriminately. However, there are limited circumstances where information sharing may occur:

• Payment service providers involved in processing your transactions, subject to strict confidentiality agreements
• Game technology providers who require access to certain data for technical operation and fair play compliance purposes
• Regulatory authorities or law enforcement where required by law or a valid court order
• Audit and compliance partners who assist dfbocau in meeting international licensing requirements

In all cases above, dfbocau ensures that the third parties involved are subject to confidentiality obligations equivalent to or greater than those we observe. dfbocau does not sell, rent or transfer user information to other parties for third-party marketing or commercial purposes.

4. Information Security and Protection

The security of user information is an operational priority for dfbocau. We implement comprehensive technical and organisational measures to protect your data:

• 256-bit SSL encryption on all communications between your device and dfbocau servers
• User passwords are stored in hashed format using industry-accepted algorithms — no one, including internal staff, can read your password in its original form
• Role-based access control ensuring dfbocau staff can only access data necessary for their duties
• Continuous monitoring of unusual account activity and intrusion detection systems
• Regular security assessments by our technical team to identify and address any vulnerabilities

Although dfbocau takes comprehensive protective measures, no system can guarantee absolute security. Users are also responsible for keeping their account passwords confidential and not sharing them with others.

5. Cookies and Tracking Technologies

dfbocau uses cookies and similar tracking technologies to improve platform functionality and performance. The types of cookies used include:

• Session cookies required to allow you to log in and navigate the platform without having to verify your identity repeatedly
• Preference cookies that store your display settings and language preferences
• Analytics cookies that collect anonymous, aggregate usage data to help us understand navigation patterns and improve the user experience
• Security cookies that help identify suspicious sessions or unauthorised access attempts

You can control and delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality or experience of using the dfbocau platform.

6. User Rights Regarding Personal Information

As a dfbocau user, you have the following rights regarding your personal information:

• The right to access the personal information we hold about you by submitting a request to our support team
• The right to correct any inaccurate or outdated information in your records
• The right to request restriction of processing of your information in certain circumstances provided for by law
• The right to withdraw your consent to data processing in situations where consent is the legal basis for that processing
• The right to request deletion of your account and related information, subject to our record-keeping obligations under licensing and legal requirements

To exercise any of the above rights, please contact the dfbocau support team via 24/7 live chat or email. We will work to address your request within a reasonable timeframe.

7. Data Retention Period

dfbocau retains users' personal information for as long as your account is active or for as long as necessary to fulfil the purposes stated in this policy. The following are our general data retention guidelines:

• Active account information is retained for the duration the account remains active plus an additional period set for audit and security purposes
• Financial transaction records are retained for the minimum period required by licensing and legal compliance requirements
• Activity logs and security data are retained for a period sufficient to allow investigation of security incidents if required
• After account closure, information not required for legal compliance purposes will be deleted or anonymised within a reasonable period

dfbocau does not retain user data beyond what is operationally or legally required. Once the retention period ends, data will be disposed of in a secure and thorough manner.

8. Amendments to This Privacy Policy

dfbocau reserves the right to update or amend this Privacy Policy from time to time to reflect changes in operations, technology, licensing requirements, or applicable laws. Any material amendments will be communicated to registered users via email notification or in-platform notice.

The effective date of the latest version of this policy is stated at the top of this document. Continued use of the dfbocau platform after the effective date of any amendment is considered your acceptance of the updated version.

We encourage users to check this page periodically for any changes. If you do not agree with the amendments made, you have the right to close your account by contacting our support team.

9. Contact Us Regarding Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal information by dfbocau, please contact our support team through the following channels:

• Live chat on the platform — available 24/7 in Malay and English for immediate response
• Email: [email protected]

The dfbocau support team is ready to assist you with all privacy and data protection enquiries. We are committed to addressing every request seriously and within a reasonable timeframe.